Welcome to Kalton Beauty, where our mission is to provide the finest quality human hair. We are dedicated to delivering premium, natural hair that meets the highest standards. Our vision is to be the leading brand for luxurious, high-quality human hair that enhances your beauty and confidence.
Shipping and
Return Policy
Kalton Beauty Shipping Policy
At Kalton Beauty, we are committed to providing you with a seamless shopping experience, including fast and reliable shipping. Please review our shipping policy to understand how we handle and process your orders.
Shipping Methods and Costs
Standard Shipping: Delivery within 3-5 business days. Shipping costs are calculated at checkout based on your location and the weight of your order.
Express Shipping: Delivery within 2-3 business days. Additional charges apply, which are calculated at
checkout.
International Shipping: Delivery times vary by destination. Shipping costs and any applicable duties and taxes are calculated at checkout.
Order Processing
Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
Order Confirmation: Once your order is placed, you will receive an order confirmation email. You will receive another email once your order has shipped, including tracking information.
Shipping Locations
Domestic Shipping: We ship to all states within the United States, including Alaska and Hawaii.
International Shipping: We ship to select international destinations. Please check at checkout to see if we deliver to your country.
Tracking Your Order
Once your order has been shipped, you will receive an email with your tracking number. You can use this tracking number to monitor the status of your delivery.
Shipping Delays
While we strive to ensure timely delivery, please note that shipping times may be affected by factors beyond our control, such as weather conditions, customs delays, or carrier issues. We appreciate your patience and understanding in these situations.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer service team immediately at Info@kaltonbeauty.com . We will work with the carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions or need further assistance regarding our shipping policy, please contact us at:
Email:Info@kaltonbeauty.com
Phone:754 777 2833
Return & Exchange Conditions:
We gladly facilitate exchanges and returns of unused items within 30 days from the date you've received all your items.
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Items must be in their original condition, unused or damaged, including original packaging. If not, the customer is responsible for all incurred fees and no refund will be issued.
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If the Item has a manufacturing defect or is damaged during shipping, we will cover the return shipping costs. Otherwise, return shipping costs will be the responsibility of the customer.
Return & Exchange Process:
Step1: Contact Customer Care
Please contact our customer service team by emailing info@kaltonbeauty.com and provide your order number along with the reason for return and pictures of the item.
Step2: Receive Return Address
Our customer service team will get in touch with you as soon as possible and provide a return authorization and further instructions, including the return address.
Step3: Sending Tracking Number
After returning the item, please send the tracking number to our email address. Make sure to include your order number on the package.
Step4: Process Refund or Exchange
Once we receive and inspect the returned item, we will send you an email to proceed with the refund or exchange.
Refund Method:
Refunds will be issued back to your original payment method within 1-3 business days. Please note that it may take some time for the refund to reflect in your account, depending on your payment provider.